Learn More:
iConnect
Help Desk
APD Direct User Portal
iConnect FAQ
Learning Resources
System Enhancements & Updates
Electronic Visit Verification
Helpful Tips
Multifactor Authentication
Providers Library
WSC Library
Regional iConnect Trainers
Providers Library
Provider Specific Libraries:
Behavior Provider Library
HHCS (Skilled Respite, Skilled Nursing, & Private Duty Nursing) Provider Library
Life Skills Development Provider Library
Personal Supports & Respite Provider Library
Residential Habilitation Provider Library
Supply, Equipment, Adaptation, Emergency Response System and Dental Provider Library
Supported Living Provider Library
Therapeutic Provider and Residential Nursing Provider Library
Transportation Provider Library
Libraries Impacting All Providers:
External Provider Interface (EPI)Quality Assurance Library
Worker Portal
Manuals
- APD iConnect Behavioral Services Training Guide
- APD iConnect Employment Services Training Manual
- New Licensing Facility Application Request Training Manual (Updated 3/27/2025)
- Licensing Renewals Training Manual (Updated 3/27/2025)
- Residential Monitoring Training Manual
- Provider Expansions Chapter 11 - New Services
- Provider Expansions Chapter 11 - Solo to Agency
- Provider Expansions Chapter 11 - Region to Region
- Provider Training Guide
- APD iConnect Supported Living Training Manual
eLearning Modules
- Reactive Strategies Graphs Report (New 2/7/2025)
- Reporting the use of Reactive Strategies - YouTube
- Provider Expansions
- Adding Service Logs to Consumer Records
- Searches and Filters in APD iConnect
Documents
- Provider Service Authorization Data Report Job Aid (New 5/29/2025)
- Reactive Strategies Graphs Report Job Aid (New 2/7/2025)
- Assigning the Service Log Notification Position to a Worker
- How to Add Filters to iConnect Reports Job Aid
- Updating the Worker's Record Job Aid
- Reviewing Provider Documentation in iConnect
- Service Provider Documentation Report Job Aid (Updated 3/27/2025)
- Job Aid for Service Authorization Update Ticklers
- Notes in iConnect Job Aid (Updated 12/20/2024)
- Provider Webinar Q&A - July 25, 2019
Provider Tips and Tricks