Contact Us
Learn More: iConnect Help Desk APD Direct User Portal iConnect FAQ Learning Resources System Enhancements & Updates Electronic Visit Verification Helpful Tips Multifactor Authentication Providers Library WSC Library Report Library Quality Assurance Library EPI Library Worker Portal Regional iConnect Trainers

Helpful Tips

Helpful Tips for November

How do I locate the most current manuals and job aids for iConnect?

Do you hear the Regional iConnect trainers say, “Let’s go look at the manual,” but are not certain how they get there so quickly?

Manuals and job aids have been created to assist providers with workflows and procedures in iConnect. At times they are updated to illustrate enhancements made to iConnect. Services have specific manuals or job aids that are located and updated on the APD’s website.

  1. On APD website, apd.myflorida.com
  2. Locate the Provider Supports link and click on it

  3. Then select APD iConnect

  4. Locate the Library that is applicable for the services provided (Providers Library shows all manuals and job aids for services outside of Waiver Support Coordination [WSC]).


  5. Navigate to the Manuals or Documents and select the topic that you are interested in, and click on it



Check for updated material

Check for updated material to make sure that you are using the most current manual or job aid.

How to locate the updated manuals and job aids:

  1. Located beside the document, you may see (Updated X/XX/XXXX). This will indicate the most recent update to the document.
  2. Additionally, In the manuals there are Table of Contents, you may see the following to assist the user in locating where the updates were made

Previously Released Helpful Tips