Electronic Visit Verification

Information and Training Material

The 21st Century Cures Act mandates the adoption of electronic visit verification (EVV) systems for Medicaid covered Personal Care services. EVV systems require providers to electronically verify certain information to confirm that scheduled visits occurs. The Agency for Persons with Disabilities has implemented the use of EVV within the iConnect system.

Manuals

• Provider Training Guide: Chapter 4 Electronic Visit Verification

Video Training

• Assigning EVV Workers
• Reviewing EVV Activities and Violation Justification

Job Aids and Training Guides

• Using ID PASS and iConnect To Set Up EVV Workers Flowchart  
• EVV Delivery Quick Reference Guide 

Troubleshooting Guides

• Fiscal Year Transition for EVV Providers Job Aid 
• Changing Default Browsers within the Cyberark Mobile Application 
• Top 4 User Related EVV Errors 
• EVV User Errors and Fixes 

TRAIN Course Listing

Providers who were unable to attend the regional training will need to take all required courses in TRAIN Florida Courses included below:

• iConnect Basics (required for all users)
• iConnect Roles, Permissions, Security, and Multifactor Authentication (required for all users)
• iConnect Overview of the Consumer Central Record (required for all users)
• iConnect Overview of the Provider Record (required for all agency owners)
• iConnect Electronic Visit Verification (required for all EVV users)
• iConnect Electronic Visit Verification Manager Role (required for all agency owners and staff assigned the Provider EVV manager role)
• iConnect Provider Documentation (recommended EVV Exempt staff)