Learn More:
iConnect
Help Desk
APD Direct User Portal
iConnect FAQ
Learning Resources
System Enhancements & Updates
Electronic Visit Verification
Helpful Tips
Multifactor Authentication
Providers Library
Transportation Provider Library
eLearning Modules
Documents
- Assigning the Service Log Notification Position to a Worker (NEW 12/19/2024)
- Documenting Services using the Provider Documentation tab of the Consumer’s Record – Trip Logs (Updated 5/31/2024)
- Job Aid for Reporting the Use of Reactive Strategies in APD iConnect (NEW 11/8/2023)
- Reactive Strategies Graphs Report Job Aid (NEW 2/7/2025)
TRAIN Course Listing
Providers will need to take all required courses in TRAIN Florida. Courses included below:
- iConnect Basics (required for all users)
- iConnect Roles, Permissions, Security, and Multifactor Authentication (required for all users)
- iConnect Overview of the Consumer Central Record (required for all users)
- iConnect Overview of the Provider Record (required for all agency owners)
- iConnect Provider Documentation for Transportation Providers (required for all users)