Personal Support & Respite Provider Library

Personal Supports and Respite Service Providers must submit documentation of service delivery using the Electronic Visit Verification (EVV) Mobile Website. Please use the link below to access all EVV training materials.

All service documentation for Personal Supports and Respite providers who meet the exemption requirements as reflected in Provider Advisory #2021-002, must be submitted into iConnect.

EVV Information and Training Materials

Learning Modules

• Reactive Strategies Graphs Report (NEW 2/7/2025)
• Reporting the use of Reactive Strategies

Documents

• Assigning the Service Log Notification Position to a Worker (NEW 12/19/2024) 
• Documenting Services using the Provider Documentation tab of the Consumer Record (Updated 5/31/2024)
  Refer to Provider Advisory 2021-002 Clarification on Electronic Visit Verification (EVV) Live-in Caregiver Exemption, on when to document services in Consumer Record
• Job Aid for Reporting the Use of Reactive Strategies in APD iConnect (NEW 11/8/2023)
• Reactive Strategies Graphs Report Job Aid (NEW 2/7/2025)

For a comprehensive list of all provider advisories, please refer to the Provider Advisory Page.

TRAIN Course Listing

Providers will need to take all required courses in TRAIN Florida. Courses included below:

• iConnect Basics (required for all users)
• iConnect Roles, Permissions, Security, and Multifactor Authentication (required for all users)
• iConnect Overview of the Consumer Central Record (required for all users)
• iConnect Overview of the Provider Record (required for all agency owners)
• iConnect Electronic Visit Verification (required for all EVV users)
• iConnect Electronic Visit Verification Manager Role (required for all agency owners and staff assigned the Provider EVV manager role)
• iConnect Provider Documentation (recommended EVV Exempt staff)