CDC+ > Consumer-Directed Care Plus (CDC+)

CDC+ is a long-term care program alternative to the Medicaid Home and Community-Based Services (HCBS) Medicaid Waiver. The program provides the opportunity for individuals to improve the quality of their lives by being empowered to make choices about the supports and services that will meet their long-term care needs and to help them reach their goals.

Enrolling onto CDC+

Thank you for your interest in CDC+! Click below for helpful information and resources for getting started on CDC+. If you have any questions, please contact our CDC+ Helpline at 1-866-761-7043.

What is the Consumer-Directed Care Plus program?


Consumer Directed Care Plus (CDC+) Payroll Change Notification

This communication contains important information regarding payroll submission for CDC+ Services provided during the following pay period:

  • December 11 through December 24, 2023

To ensure that directly hired employees and vendors are paid, CDC+ consumers and CDC+ Representatives may submit payroll claims through the CDC+ Secure Web-based Payroll System at any time until 5:00 p.m., Eastern Standard Time, December 26, 2023, for payroll during December 11-24, 2023. This system is available 24 hours per day, 7 days per week. Instructions for using the portal can be found by clicking here.

CDC+ consumers and CDC+ Representatives may obtain log in credentials to process payroll online. If a CDC+ consumer or CDC+ Representative does not have log in credentials for CDC+ Secure Web-based Payroll System, please contact customer service at 866-761-7043 as soon as possible so that we can assist you in submitting payroll claims (timesheets, invoices, and reimbursements) online.

Due to the holiday season, the Agency for Persons with Disabilities, CDC+ office will be closed from December 25, 2023, through December 26, 2023, and will reopen on Wednesday, December 27, 2023. If you have questions, please call the CDC+ customer service help desk at 1-866-761-7043 or emailquestions to

For questions regarding PPs and /or QUs contact your region’s reviewer:

Northwest Region:, and

Northeast Region: and

Central Region: and

Suncoast Region:

Southeast Region: and

Southern Region:

For information regarding Provider Packets contact your region’s packet reviewer:

Northwest, Northeast and Suncoast Region:

Central, Southeast and Southern Region:

For information or questions regarding New Start purchasing plans:

For information or questions regarding CAPs (corrective action plans):

For information or questions regarding Monitoring, Audits, Reimbursements, and Duplicate W2 requests:

For information or questions regarding Readiness Reviews:

For information or questions regarding CDC+ training:

For General questions or if you are unsure who to contact please all Customer Services at 1-866-761-7043. Also, if you have not provided CDC+ with your current email address, please contact your consultant ASAP to request assistance with getting this information updated.

Background Screening Information for CDC+ only

APD has joined a statewide screening database, "The Clearinghouse." The purpose of the Clearinghouse is to provide a single data source for background screening results for persons screened for employment or licensure that provide services to children, the elderly, and people with disabilities.
The Clearinghouse provides numerous benefits to you, including:

  • long-term reduced costs,
  • email notification of disqualifying offense arrests after initial screening, 
  • alerts when a rescreening is due,
  • and more up-to-date information

The Clearinghouse allows the results of criminal history checks to be shared among specified state agencies, reducing duplicative screenings for individuals requiring screening across multiple state agencies.

CDC+ consumers are the employer of record, consumer/representatives are required to register in the Clearinghouse to initiate a background screening on their prospective providers and/or rescreening for current providers, and obtain the screening results from the online database.

All consumers hiring new providers will be able to use the Clearinghouse.

Your current providers will go through this new process at the time of their 5-year rescreening or if they experience a lapse of employment of over 90 days and are required to be screened.

We now have new background screening training mini sessions available online. You can access them at CDC+ Background Screening Training or click each link below to view.

You can access the Clearinghouse Registration website here: AHCA Portal Login.

If you have any questions or need technical assistance, please contact:
CDC+ Customer Service

Claim Submissions

This is where you are to enter your CDC+ timesheets, invoices, and reimbursement requests