CDC+ > Consumer-Directed Care Plus (CDC+)

CDC+ is a long-term care program alternative to the Medicaid Home and Community-Based Services (HCBS) Medicaid Waiver. The program provides the opportunity for individuals to improve the quality of their lives by being empowered to make choices about the supports and services that will meet their long-term care needs and to help them reach their goals.

Enrolling onto CDC+

Thank you for your interest in CDC+! Click below for helpful information and resources for getting started on CDC+. If you have any questions, please contact our CDC+ Helpline at 1-866-761-7043.

What is the Consumer-Directed Care Plus program?

Announcements

For questions regarding PPs and /or QUs contact your region’s reviewer:

Northwest Region:  Gregory.Kelly@apdcares.org and  Meznari.Moore@apdcare.org

Northeast Region:  Gregory.Kelly@apdcares.org, and Wilma.Lefler@apdcares.org

Central Region: Christian.Aguayo@apdcares.org and Wilma.Lefler@apdcares.org

Suncoast Region: Alberto.Rodriguez-Perez@apdcares.org and Wilma.Lefler@apdcares.org

Southeast Region: Meznari.Moore@apdcare.org, Myisha.Wilson@apdcares.org, and Megan.Willard@apdcares.org

Southern Region: Nancy.Clements@apdcares.org

For information regarding Provider Packets contact your region’s packet reviewer:

Northwest, Northeast and Suncoast Region:  Aniyah.Boyd@apdcares.org

Central, Southeast and Southern Region: Trilette.Chandler@apdcares.org

For information or questions regarding New Start purchasing plans:

Grady.Jefferson@apdcares.org, Rebecca.Hagan@apdcares.org, and Meznari.Moore@apdcares.org

For information or questions regarding CAPs (corrective action plans):

Sherry.Lee@apdcares.org

For information or questions regarding Monitoring and Audits:

Tangela.Lockett@apdcares.org

For information or questions regarding Reimbursements and Duplicate W2 requests:

Mikala.Williams@apdcares.org

For information or questions regarding Readiness Reviews:

Mikala.Williams@apdcares.org

For information or questions regarding CDC+ training:

Larry.Hill@apdcares.org

For General questions or if you are unsure who to contact please all Customer Services at 1-866-761-7043. Also, if you have not provided CDC+ with your current email address, please contact your consultant ASAP to request assistance with getting this information updated.

Qlarant Training

Qlarant will conduct six live webinar training sessions in June 2025. The sessions will be for Service Providers, Qualified Organizations and Consumer Directed Care Plus (CDC+) Representatives.

The same training will be repeated across the six (6) sessions to give attendees the option to choose the date and time best for them.

There will be 1.5 hours of training material presented and 30 minutes for questions, for a maximum total of 2 hours’ training credit if you attend the entire session. Please register for one session only.

All sessions will be conducted via Zoom webinar. It is recommended that you test your Zoom connection and make sure your audio is working, prior to the day you plan to join the Zoom webinar.  Qlarant staff will not be able to provide technical assistance for connection issues during the webinar.

Registration is now live.
Please go to the Training Information Page to get details on how to register.
There are multiple steps to register so please read and follow the instructions provided on the Qlarant website.
Training Schedule is as follows (all times are EST):

  • Thursday, June 5th, 10am – Noon
  • Friday, June 6th, 10am – Noon
  • Friday, June 6th, 2pm – 4pm
  • Monday, June 9th, 1pm – 3pm
  • Tuesday, June 10th, Noon – 2pm
  • Thursday, June 12th, 10am – Noon

If you have questions, Qlarant’s Customer Service Representative is available to assist you at FSQAPcustomerservice@qlarant.com or 1-866-254-2075.

Background Screening Information for CDC+ only

APD has joined a statewide screening database, "The Clearinghouse." The purpose of the Clearinghouse is to provide a single data source for background screening results for persons screened for employment or licensure that provide services to children, the elderly, and people with disabilities.
The Clearinghouse provides numerous benefits to you, including:

  • long-term reduced costs,
  • email notification of disqualifying offense arrests after initial screening, 
  • alerts when a rescreening is due,
  • and more up-to-date information

The Clearinghouse allows the results of criminal history checks to be shared among specified state agencies, reducing duplicative screenings for individuals requiring screening across multiple state agencies.

CDC+ consumers are the employer of record, consumer/representatives are required to register in the Clearinghouse to initiate a background screening on their prospective providers and/or rescreening for current providers, and obtain the screening results from the online database.

All consumers hiring new providers will be able to use the Clearinghouse.

Your current providers will go through this new process at the time of their 5-year rescreening or if they experience a lapse of employment of over 90 days and are required to be screened.

We now have new background screening training mini sessions available online. You can access them at CDC+ Background Screening Training or click each link below to view.

You can access the Clearinghouse Registration website here: https://crw.flclearinghouse.com/.

If you have any questions or need technical assistance, please contact:
CDC+ Customer Service
1-866-761-7043

Claim Submissions

This is where you are to enter your CDC+ timesheets, invoices, and reimbursement requests