CDC+ > Update
CDC+ January 25, 2008 Update
The Agency for Persons with Disabilities is making important changes in how the Consumer Directed Care Plus (CDC+) waiver program operates. The agency will become the fiscal employer agent (FEA) for CDC+ and will take over all direct responsibilities for payments and customer service beginning March 1, 2008. PPL will not be the FEA after February 29. These changes are being made to improve customer service and the system for CDC+ payments to employees and vendors. APD will be the fiscal employer agent responsible for the following:
- Provider enrollment
- Consumer enrollment
- Service authorization through the purchasing plan
- Customer service center
- Payment of providers' timesheets and invoices
- Reconciliation of consumer accounts
We believe this change will bring stability to CDC+ and ensure that customer service and payment information are accurately communicated to the customer, consumer representative, and to the consultant. Consumers will be contacted by an APD employee to talk about the changes in the program. These calls will occur during the week of January 28, 2008.
Customers will have to complete new tax forms, and enrollment forms for the consumer, employees, and vendors. These packets will be mailed by January 26 to each consumer with a very short turnaround time for submission to APD. The enrollment packets that are being sent to each consumer can be downloaded from this site.
Please check this Web site for updates on the transition. APD looks forward to providing excellent customer service to you.
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