CDC+ > FAQ's

CDC+ Frequently Asked Questions

• Why was the PPL contract terminated?
  • Now that CDC+ is moving from a pilot program to a permanent waiver (1915j), APD believes that this is the ideal time to take this program in-house. This change means this will be the last transition of the fiscal employer agent. The agency can also provide a more streamlined customer service system in-house.
• Will the fee structure change with APD taking over as the fiscal agent in the 1915j Consumer Directed Care Plus Program?
  • Beginning March 1, 2008, the monthly fee for fiscal agent services will be taken out of each monthly budget by APD and the remainder of the monthly budget will be deposited into each consumer's account. There will be no additional transaction fees at this time.
  • APD will be sending information on how the change will affect your budget, however, budget impacts will be small and the agency will not be requesting new purchasing plans.
• When will I get a statement?
  • PPL will not be providing statements, however they will be providing detailed account reconciliations due to APD around the first of April. APD will provide more information in the near future regarding when account statements will be sent out.
• Why such a short turnaround time on packets?
  • APD will be responsible for the second half of the February payroll, so we will need adequate time to enter provider and consumer data into the system to ensure prompt and accurate payments. Your consultant should be contacted to help you with completing this packet if you need assistance.
• How will checks be written?
  • We will be subcontracting with a check writing company, Mains'l Services Inc., which is the current check writing provider for the Florida Department of Elder Affairs CDC+ program. The company has performed very well for DOEA and understands the program and process. The consumers will still directly receive the checks for their employees.
• Where do I send timesheets?
  • We will no longer use faxes; instead we will use our Web site and phone. For the first few payrolls, you will have access to the web, or you may choose to submit time to a CDC+ staff person over the phone. We will soon be providing an automated phone system to submit payment requests. You will need to complete timesheets and invoices and keep all supporting documentation on file for later monitoring. We recommend you use the Web site as the best method for doing this. The Web address is apd.myflorida.com. Click on the CDC+ box on the right hand side. Timesheets will be sent to APD beginning with the last payroll in February (February 16-29) with these timesheets due to APD by March 3, 2008. Please do not send any timesheet information to APD prior to that date.
• Who will send statements?
  • APD's CDC+ accounting unit will be providing statements once the transition is complete. We provide further information in the near future regarding the actual date the statements will be sent out.
• How will my monthly budget be deposited during this transition?
  • For the month of February the first payroll period funds will be transmitted to PPL and deposited into each consumer's account. Beginning February 16, 2008, APD will receive the second half of the February monthly budget and this amount will be deposited into consumer accounts. Beginning in March 2008, each monthly budget will be transmitted to APD and then deposited into each consumer's account.
• How will my savings and one-time and short-term expenditures be affected during this transition?
  • We anticipate some delays in payments out of savings and for one-time and short-term expenditures during February 16 – March 31, 2008. However, we are exploring other options so this does not occur. We will provide further detail on this in the near future.
• What about payments that have not been made by PPL?
  • Those timesheets and invoices that have been submitted to PPL but have not been paid at this time will continue to be processed by PPL until February 29, 2008. After that, a supplemental payroll will be run by APD to pay any timesheets or invoices.
• We can't take another transition...I am worried that my providers won't get paid.
  • APD knows that transitions have always been extremely challenging and disruptive to the program. Now that we know that the program is likely to be permanent, we are taking the program in-house to stabilize the program and stop transitioning fiscal agent every few years. The payment process will be greatly simplified under this model so there will be less potential for payment problems. If you have emergency situations with payments to providers, please call the CDC+ toll free line at 1-866-761-7043.
• How will I submit my purchasing plan?
  • Purchasing plans will be submitted in the same manner as currently submitted.
• When will APD take over customer service function?
• Effective immediately, APD has a toll free number (1-866-761-7043) designed to assist you in completing consumer and provider enrollment packets. PPL will handle customer service calls regarding their payment activities until February 29, 2008. APD will provide full customer service beginning March 1, 2008.
• Who is sending my tax information for 2007?
  • FDGS will send tax information for January 1 2007 to June 15, 2007. PPL will send tax information for June 16, 2007 to December 31, 2007.